Shipping Policy for Kendra Scett

At Kendra Scett, we are committed to ensuring your jewelry purchases—including necklaces, huggie earrings, band rings, and more—reach you in a timely and secure manner. This Shipping Policy outlines the details of our shipping process, from order processing to delivery, to keep you informed every step of the way.

Order Processing Time

After you place an order on our website, we will process it within 1-3 business days. Processing includes verifying your payment, preparing your items for shipment, and packaging them securely to protect against damage during transit. You will receive an order confirmation email once your payment is processed, followed by a shipping confirmation email with tracking information once your package has been dispatched.

Delivery Timeframe

Once your order has been shipped, the estimated delivery time is 6-12 business days, regardless of your location (domestic or international). This timeframe is an estimate and may be affected by factors beyond our control, such as:

  • Customs processing delays (for international shipments)
  • Public holidays or weekends
  • Natural disasters or unforeseen disruptions to shipping networks
  • Incorrect or incomplete shipping addresses provided by the customer

We work with reliable shipping carriers to minimize delays, but we cannot guarantee the exact delivery date due to these potential variables.

Shipping Costs

We are pleased to offer free global shipping on all orders, with no minimum purchase required. There are no hidden fees for shipping, and the total amount you see at checkout (in USD) is the final amount you will pay.

Shipping Addresses

It is your responsibility to provide a complete and accurate shipping address during checkout. We cannot be held responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete information. If you need to update your shipping address after placing an order, please contact our customer service team at [email protected] immediately. We will do our best to accommodate address changes, but we cannot guarantee updates once the order has entered the shipping process.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. If you do not receive a tracking number within 4 business days of placing your order, please contact us at [email protected] for assistance.

International Shipping

For international shipments, please note that:

  • Customs duties, taxes, or other import charges may apply, depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the order total or covered by our free shipping policy.
  • We are not responsible for delays caused by customs inspections. We recommend checking with your local customs office for information on potential charges or processing times.

Lost or Damaged Packages

If your package is marked as delivered but you have not received it, please check with your local post office or shipping carrier first, as packages may sometimes be held for pickup. If you believe your package is lost or damaged during transit, please contact us at [email protected] within 14 days of the estimated delivery date. We will work with the shipping carrier to investigate and resolve the issue, which may include sending a replacement or issuing a refund, at our discretion.

Contact Us

If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team at [email protected]. We are here to help ensure your order arrives safely and on time.