Refund Policy for Kendra Scett

At Kendra Scett, we want you to be completely satisfied with your purchase of our jewelry, including necklaces, huggie earrings, band rings, and more. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for our customers.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days from the date of delivery.
  • The item(s) must be in their original, unused, undamaged, and unworn condition.
  • All original packaging, tags, and accessories must be included with the returned item(s).
  • Customized or personalized products are not eligible for a refund unless they are defective or damaged upon receipt.

How to Request a Refund

  1. Initiate the Return: Contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return. Please include the reason for the return to help us improve our products and services.
  2. Receive Return Instructions: Our team will respond to your request within a reasonable time frame, providing you with specific return instructions, including the return address.
  3. Ship the Item(s) Back: Package the item(s) securely in their original packaging and ship them back to us using the provided instructions. We recommend using a trackable shipping method to ensure the safe delivery of your return. You are responsible for the cost of return shipping, unless the item is defective or damaged due to our error.

Refund Processing

  • Once we receive and inspect the returned item(s) to confirm they meet the eligibility criteria, we will process your refund within 5-10 business days.
  • Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • If the item is returned in a condition that does not meet the eligibility criteria (e.g., damaged, worn, or missing packaging), we reserve the right to deny the refund or offer a partial refund at our discretion.

Exceptions

  • Defective or Damaged Items: If you receive an item that is defective or damaged upon delivery, please contact us immediately at [email protected] with photos of the defect or damage. We will arrange for a replacement or a full refund, including the cost of return shipping, at our discretion.
  • Incorrect Items: If you receive an item that is not what you ordered, please contact us right away. We will send you the correct item and arrange for the return of the incorrect item at no cost to you, or issue a full refund.

Contact Us

If you have any questions or need assistance with a refund, please do not hesitate to contact our customer service team at [email protected]. We are committed to ensuring your satisfaction with your purchase.